TERMS AND CONDITIONS
With the approval of layout & invoice, along with your arrangement of terms (50% deposit or NET 30) you agree to A SMALL PRINT SHOP’s Terms & Conditions.
A SMALL PRINT SHOP (ASPS) strives to keep our standard turnaround time to 10 business days. During peak seasons turnaround times can vary. If a client needs garments in hand by a specific date please notify ASPS before you submit your 50% deposit or finalized your approval. Turnaround times begin when 50% deposit has been received (unless another arrangement has been made) and do not include shipping times. Deposits will only be received after an invoice and layout have been approved and finalized. Once a deposit is received no further changes can be made to the layout / invoice.
50% deposit of invoice total is due after layout / invoice is approved in order to put an order in line for production (unless other arrangement has been made). Once an order is completed the client will be billed for the remaining balance of the invoice. Invoice balance is subject to over/underages and the client will only be billed for what the client receives.
If an order needs to be shipped, the invoice balance, including shipping must be paid in full before shipping.
OVER / UNDER RUNS
All orders are subject to a 3-5% underage in any print run. ASPS will not be held liable for an underage in a completed run within the 3-5% allowance. In the case of an underage exceeding 5% ASPS will reprint the needed garments. Due to these allowances ASPS highly recommends that the client orders extra garments for each size.
All garments are sewn by hand in factories all around the world. ASPS does not produce any garments in house. Therefore, ASPS will not be held liable for manufacturer defects such as holes, stitching, sizing issues, and/or dye color inconsistencies.
ASPS attempts to remove any defective garments before printing and completion of an order, but can occasionally miss a garment’s defectiveness. If it is found that defective garment was delivered, ASPS will issue a refund for defective garments upon receipt of returned defective garments. The client will be responsible for return shipping. If the defective garments cannot be returned, ASPS will issue a credit of an equal amount of the defective garment to the client’s account. ASPS does not offer reprints on defective garments, unless the defect is present on 5% or more of the total order.
ASPS does not stock any blank garments. Therefore, ASPS cannot guarantee stock levels of any specific garment from ASPS’s wholesalers.
ASPS will not be held liable if stock issues cause a delay in an order and therefore jeopardize completion in an agreed upon delivery and/or due date. In the case a garment is out of stock or discontinued, the client will be notified immediately and provided with alternative options for replacement garments.
Customer Supplied Garments
As the printing industry is very spoilage prone, the inherent risk run by having the customer supply their own items for printing, is that some of those items may be damaged in the printing process. And as customer supplied items, they cannot be replaced once spoiled. While the printing charges of any spoiled item will be removed from the customer's invoice, the spoiled items will not be refunded or reimbursed for.
Thus, the recommendation for anyone desiring to supply their own items, is to supply 1-3 test garments, as well as 3-10% additional items from what the desired end product count would be. Any additional items provided for spoilage mitigation or test printing need to be identical to those in the majority of the run in order to ensure that any spoilage does not affect the desired outcome, in the rare chance that it occurs.
INVOICE / LAYOUT APPROVAL
It is the client’s responsibility to review and approve layouts and invoices for correct print size, placement, spelling errors, shirt style(model number), manufacturer’s’ specified garment color, ink colors and quantities.
ASPS will not be held liable for any errors in approved layouts and invoices. If errors occur that do not match an approved and finalized layout and invoice, ASPS will reprint the order to match the approved and finalized layout and invoice at no cost to the client.
ASPS uses a Pantone approved mixing system to mix Pantone ink colors, which are then compared to the Pantone Solid Coated color book. Due to the nature of screen printing, ASPS cannot guarantee 100% color accuracy when printing with plastisol, waterbased, or discharge ink.
Further, ASPS will not be held liable if Pantone hues vary slightly on dark or medium colored garments with an underbase white or no underbase white and when printed on white or light colored garments.
When printing with Discharge inks, ASPS will not be held liable for Pantone hues that vary drastically, due to the nature of Discharge ink and its unpredictability on different fabric blends and manufacturer’s dyes in the garments being printed.
ASPS will print every order in standard print placements; 1-4 inches below bottom collar depending on design and garment style. It is the clients responsibility to provide a specific print placement if it is desired.
ASPS will not be held liable for placement of printing if a print placement was not specified by client.
Once a 50% deposit has been received all orders have a 24 hour cancellation window during which the status of the job will determine the eligible refund amount. Any cancellation after a 24 hour window, will deem the 50% deposit nonrefundable.
RETURNS / REPRINTS
All claims of unsatisfactory products will be considered within 72hrs of delivery. If the products are returned for inspection and possible reprinting, all product must be shipped or returned to ASPS within 2 weeks of unsatisfactory claims. Upon inspection, ASPS will reprint the order if any discrepancies are found between approved and finalized layout and invoice, and the delivered product.
If ASPS deems the product satisfactory within the approved and finalized layout and invoice, ASPS will not be liable for any and all shipping charges incurred.